
B2B FAQ
What services do you offer?
We specialize in full production of custom fine jewelry. This includes:
- Computer Aided Design
- Still and Animated Renderings
- Wax Model Production
- Precious Metal Casting
- Diamond and Gem Sourcing
- Setting and Finishing
- Engraving
- Cold Enamel and Inlay
What services don't you offer?
While we are happy to send you a wax or raw casting to finish yourself, we do not currently work on, set, or finish outside waxes and castings.
We do not work on, or offer invisible setting, or cast-in-place
Do you offer repair services?
Our focus is on creating custom jewelry. While we will occasionally make exceptions on a case-by-case basis, as a general rule we do not accept outside repair work from wholesale accounts.
Will you work with my materials?
Of course!
We are happy to cast customer gold. Whenever possible, we ask that you send enough metal to use for the button as well. All metal should be the same color.
Although we have very good results overall, we are unable to guarantee porosity or casting quality when using customer metals.
We do not cast customer platinum or silver at this time.
Please note that certain diamonds and gems will be considered set at customer's risk. While we try to assess and note significant chips, abrasions, etc. it is to be assumed that previously worn stones likely have some wear and tear.
What is your turnaround time?
It is always good to check before starting a project, but in most cases finished pieces will run 3-4 weeks from the date of approval, or from the time that we receive any parts you are supplying.
I need something unusual...
Great!
We love pieces that are out of the ordinary, and are always happy to brainstorm with you to figure out how to bring a crazy creation to life.